Practical Damage Protection
Helps cover unilateral damage up to TRY 10,000, subject to the applicable terms, based on the renter’s declaration without an official accident report.
You can review the important terms relating to your WindyCar rental under the headings below.
The rented vehicle may only be driven by the drivers named in the rental agreement and vehicle handover form. If the vehicle is driven by a person who is not listed in the agreement, the protection packages may become invalid in the event of damage.
A maximum of two additional drivers may be registered for one vehicle. The age and driving licence holding-period requirements applicable to the vehicle group also apply to additional drivers. Please contact a WindyCar branch to add an additional driver.
You must present the following documents when collecting your vehicle:
Two credit cards may be required for certain vehicle groups. The credit card used must be enabled for online transactions.
If the required documents are not presented or the rental requirements are not met, the vehicle cannot be handed over. In this case, the applicable cancellation and refund terms will apply.
Minimum age and driving licence holding-period requirements vary by vehicle group. The applicable requirements are displayed on the vehicle selection screen during the booking process.
It is the renter’s responsibility to check the requirements for the selected vehicle group before completing the booking.
The daily and monthly mileage limits applicable to each vehicle group are displayed on the vehicle selection screen during the booking process.
If the applicable mileage limit is exceeded, the following excess mileage charges will apply:
For daily rentals, the total mileage permitted under a single rental agreement is limited to the monthly mileage allowance applicable to the relevant vehicle group.
Mileage limits and excess mileage charges may be updated according to the vehicle group, rental duration and booking conditions. The information displayed during the booking process shall apply.
The vehicle must be returned with the same fuel level as at collection. If it is returned with less fuel, the cost of the missing fuel together with a service charge will be collected.
No refund will be issued if the vehicle is returned with a higher fuel level than at collection.
You may return the vehicle to a WindyCar branch other than the collection branch. A one-way fee may apply depending on the booking route.
The applicable one-way fee will be displayed during the booking process or communicated by the relevant branch.
The vehicle’s existing protection cover is not valid outside Türkiye. Prior written permission from WindyCar and the required additional protection must be obtained before taking the vehicle abroad.
Please contact our branches before the rental for further information.
Daily rentals are calculated on a minimum period of 24 hours and monthly rentals on a period of 30 days.
If you wish to keep the vehicle beyond the return date stated in the agreement, you must contact the relevant WindyCar branch before the rental period expires.
A late-return charge may apply if the vehicle is returned late without prior approval.
If the vehicle is returned before the date stated in the agreement, the booking cancellation and amendment terms will apply. A refund may not be issued for unused rental days resulting from an early return.
The vehicle will be held at the branch for 60 minutes from the collection time specified in the booking.
If you expect to be delayed, you must contact the relevant WindyCar branch to maintain the vehicle guarantee. If the vehicle is not collected within four hours of the booking time, the booking may be cancelled without a refund.
Rented vehicles are protected in accordance with the scope and conditions stated in the rental agreement. The scope of protection may vary according to the booking price, campaign and selected additional protection packages.
Helps cover unilateral damage up to TRY 10,000, subject to the applicable terms, based on the renter’s declaration without an official accident report.
Helps cover unilateral damage up to TRY 15,000 based on the renter’s declaration and provides protection for certain parts, such as tyres, which may fall outside standard protection.
Provides protection of up to TRY 20,000 for the driver and passengers in the vehicle, subject to the applicable policy terms.
Provides additional protection of up to TRY 1,000,000 above the compulsory third-party liability limits for damage caused to third parties in an at-fault accident.
Includes Practical Damage Protection, Personal Accident Protection and Supplementary Liability Protection.
Includes Ultra Practical Damage Protection, Personal Accident Protection and Supplementary Liability Protection.
The scope, exclusions and validity requirements of protection packages are subject to the rental agreement and the applicable policy provisions.
After ensuring the safety of the vehicle in the event of damage or an accident, the traffic police or traffic gendarmerie must be contacted and the required accident and alcohol reports must be obtained.
For accidents involving more than one vehicle and resulting only in property damage, a material-damage accident report may be completed if the parties agree on how the accident occurred.
Failure to obtain the required reports and documents may affect the validity of the protection cover.
If the vehicle is stolen, the police must be contacted without delay and an official theft report must be obtained. The issued documents, vehicle registration document and vehicle key must be handed over to WindyCar.
The following optional products and services are available to make your rental more comfortable:
Availability and charges may vary depending on the branch, vehicle group and rental period.
In addition to the rental fee, a deposit determined according to the selected vehicle make and model is collected from or blocked on a credit card issued in the renter’s name.
The deposit amount may vary according to the vehicle group, Findeks score and financial assessment performed on the rental date.
Once the vehicle has been returned complete, undamaged and in accordance with the rental terms, the deposit release process will begin. The time required for a refund or pre-authorisation release to appear on the card may vary by bank.
Credit cards not issued in the renter’s name cannot be used for rental or deposit transactions.
A Findeks assessment may be performed for the renter before vehicle handover. The rental can be completed if the financial score is sufficient for the selected vehicle group.
If permission for the Findeks enquiry is not granted, the enquiry cannot be completed or the financial score is found insufficient, the vehicle may not be handed over. In this case, the applicable booking cancellation and refund terms will apply.
Cancellation and amendment rights for early booking campaigns are subject to the relevant campaign terms. Changes to the booking start or end dates may result in a price difference.
A refund may not be available under the campaign terms.
If a booking is cancelled 48 hours or more before the rental start time, the full rental fee will be refunded.
No refund will be issued for bookings with less than 48 hours remaining before the rental start time. Changes to the vehicle group, dates or other booking details may result in a price difference.
No cancellation or amendment fee is charged for Pay Later bookings. Changes may result in a different booking price due to current rates.
Refunds for paid bookings are made to the credit card after security checks. The time required for the refund to appear on the card may vary according to the relevant bank’s processing times.
The stated cancellation and refund rules also apply to bookings made by renters who do not meet the age, driving licence, credit card, Findeks or other rental requirements.
