Quickly access all terms relating to your rental below. Select a heading to view its full details.
To maintain the validity of your insurance coverage, do not move the vehicle from the scene of the accident. Contact the traffic police or traffic gendarmerie and obtain both an accident report and an alcohol report.
The rented vehicle may only be driven by the person or persons named in the rental agreement and vehicle delivery form. If the vehicle is driven by an unauthorised third party, all insurance coverage will become invalid in the event of damage.
To add another vehicle user, please contact one of our branches. A maximum of two additional drivers may be registered for each vehicle. The age and driving licence duration requirements applicable to the vehicle group also apply to additional drivers.
To collect your reserved vehicle, you must have the following documents with you and present them when requested:
WindyCar branches use electronic commerce V-POS infrastructure provided by contracted banks and supported by 3D Secure payment. The credit card used for the rental must therefore be enabled for online transactions.
The vehicle must be returned with the same fuel level as at collection. If it is returned with less fuel, both the missing fuel cost and a service fee will be charged. No refund is issued for excess fuel.
You may return the vehicle to a WindyCar branch other than the collection branch. A one-way fee will be charged in this case.
Vehicles may only be used within the borders of Türkiye. Taking a WindyCar vehicle abroad is prohibited.
Daily rentals are charged for a minimum period of 24 hours. Monthly rentals are charged on the basis of 30 days.
If you wish to use the vehicle beyond the date specified in the agreement, you must contact the relevant branch and extend the rental period. If the vehicle is returned late without an approved extension, the late-return charges will be collected at a 100% increased rate.
If you wish to return the vehicle earlier than the date specified in the agreement, you must contact the relevant branch to shorten the rental period. Deductions will be applied in accordance with the reservation cancellation and amendment conditions.
Your vehicle will be held at the branch for 60 minutes from the collection time stated in your reservation. If it is not collected within this period, vehicle availability cannot be guaranteed.
In the event of a delay, please contact the relevant branch and complete your payment to avoid losing the vehicle guarantee.
A no-show reservation will be cancelled after four hours without a refund, even if it has already been paid.
Insurance coverage may vary depending on the selected price and promotion. The vehicle is protected by 100% comprehensive insurance coverage against potential damage. Additional protection products that may be purchased are summarised below.
Covers the declared repair of one tyre, one window or one mirror that is outside the scope of comprehensive insurance. Repair only.
Covers declared repairs for single-vehicle damage up to a limit of TRY 5,000, together with one tyre, glass or mirror damage item that is outside the scope of comprehensive insurance.
Covers declared repairs for single-vehicle damage up to a limit of TRY 10,000, one tyre, glass or mirror damage item, increased third-party liability insurance and personal accident insurance.
Covers declared repairs for single-vehicle damage up to a limit of TRY 15,000, one tyre, glass or mirror damage item, increased third-party liability insurance and personal accident insurance.
The following additional products and services are available to make your rental more comfortable. Please contact our branches for prices and reservations.
For accidents involving more than one vehicle and resulting only in material damage, the drivers may complete a material-damage accident report if they agree on how the accident occurred.
If the vehicle is stolen, the police must be contacted and a theft report obtained. The report and the vehicle key must then be delivered to WindyCar.
The minimum age and driving licence duration requirements applicable to each vehicle group are displayed on the vehicle reservation page. It is the customer’s responsibility to verify that these conditions are met.
The daily and monthly mileage limits applicable to each vehicle group are displayed on the reservation page. Usage above these limits is charged per kilometre.
For daily rentals, the maximum mileage limit per agreement is the monthly rental mileage limit applicable to the relevant vehicle group.
In addition to the rental price, a security deposit determined according to the vehicle group is collected from your credit card. Different deposit amounts may be applied at collection depending on your Findeks score and financial status on the date of the report.
If the vehicle is returned complete and without damage, the security deposit will be fully refunded to your card within seven business days.
You must present a credit card registered in your own name when renting the vehicle. A vehicle cannot be rented using a credit card that is not issued in the renter’s name.
A Findeks enquiry is performed for the renter during the rental process. Rental services are provided according to the renter’s financial score within the framework determined by Findeks.
If permission or access to check the Findeks score is not provided, or if the score is insufficient for the requested vehicle, the vehicle cannot be rented. The reservation fee will not be refunded when cancellation occurs because permission or access for the Findeks enquiry was not provided.
For early booking promotions, only the rental start date and time may be shortened towards the rental end date. No refund is provided.
For prepaid reservations, the vehicle group may be changed in addition to the amendments permitted under early booking promotions. Certain amendments may result in price differences.
If the reservation is cancelled 48 hours or more before the rental start time, the full rental price will be refunded. No refund is issued for cancellations made less than 48 hours before the rental start time.
No cancellation or amendment fee is charged for pay-later reservations. Certain amendments may result in price differences.
For paid reservations, the rental fee will be refunded to the credit card one month after the cancellation date for security reasons.
